The role of emotional intelligence in the professional activity of medical professionals
DOI:
https://doi.org/10.31649/2524-1079-2024-9-2-107-113Keywords:
emotional intelligence, medical staff, professional activity, communication skills, emotional competence, professional burnout, stress management, therapeutic alliance, interpersonal interaction, psycho-emotional resilienceAbstract
The article discusses the role of emotional intelligence in the professional activities of medical professionals, in particular, its impact on the effectiveness of interaction with patients, teamwork and the ability to manage stress. In modern conditions, when the profession of a healthcare professional is accompanied by a high emotional load, the development of emotional intelligence becomes an important tool for maintaining psycho-emotional balance and ensuring high quality of medical services.
The importance of emotional intelligence is manifested in the ability of professionals to recognise, understand and manage their own emotions, as well as to respond empathetically to the emotions of patients and colleagues. This helps to strengthen the therapeutic alliance, improve communication, resolve conflicts, and create a harmonious environment for treatment. Particular attention is paid to reducing the risk of professional burnout, which is an urgent problem for healthcare professionals due to high levels of stress.
Attention is focused on the need to integrate elements of emotional intelligence development into the curricula of medical schools and postgraduate courses. This will increase the professional competence of physicians, improve their quality of life and increase their efficiency. The importance of further research in this area is substantiated, which will facilitate the implementation of strategies for the development of emotional intelligence in the healthcare system. Prospects for further research will be aimed at developing effective emotional intelligence development programmes for healthcare professionals, as well as at studying the long-term effects of such programmes on individual and organisational performance.
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